At YCSPL quality is a tangible commodity valued throughout the organization, and frequently praised by our clients. YCSPL has been appraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI)®.
CMMI® – a capability improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performances.
An appraisal at maturity level 3 indicates that YCSPL is performing at a “defined” level. At this level, processes are well characterized and understood and are described in standards, procedures, tools, and methods.
YCSPL has a set of standard processes, which is the basis for maturity level 3, which is established and improved over time. Effective processes include a structured approach in the field which enables to deliver of a high degree of value to clients through capabilities.
YCSPL systematically monitors its quality through feedback from Clients, individual self-assessment, regular management reviews, and an annual quality assessment. Key Performance Indicators (KPI) and quality targets are constantly measured and analyzed. We strive to meet every target. However, when targets are not reached, corrective actions and potential adjustments are implemented, the results of which are closely monitored.
YCSPL is committed to using best-in-class methods, and its ISO/IEC 20000-1:2011 certification shows this commitment.
The ISO/IEC 20000-1:2011 is an IT Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establishes, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.
Everyone’s Concern, Everyone’s Responsibility
At YCSPL, compliance is an organizational priority for everyone at all levels. Each team member accepts it as a responsibility. Our goal is to make sure that we provide services to our clients every time “on time” through agile processes with quantifiable measures.
With ISO/IEC 20000-1:2011 enables YCSPL to ensure their day-to-day delivery fosters client satisfaction through improved service, and that YCSPL uses global standards of best practices in SMS. We constantly hone our processes, maintaining our commitment to the ongoing improvement of our operations and services.
An Information Security Management System has restructured our system which provides a systematic and pro-active approach to effectively managing risks to the security of your company’s confidential information.
YCSPL is opting for best practices to focus on Information Security. With its ISO 27001:2013 certification, YCSPL has third-party validation that the company is healthy, has met established information security standards, and is committed to ensuring the security of information.
We believe in transparency in business practices and accountability for results, in our projects as well as in our internal systems.
The ISO 27001:2013 provide requirements for an Information Security Management System (ISMS). It is a systematic approach to managing sensitive company information so that it remains secure. It includes people, processes, and IT systems by applying a risk management process. ISO 27001:2013 specifies the requirements for establishing, implementing, maintaining, and continually improving ISMS within the context of the organization. It also includes requirements
We in YCSPL are dedicated to ensuring strict compliance with all Quality Control standards. Our commitment to quality is a founding principle. This assurance underscores our ISO 9001:2015 certified Quality Management System, which challenges us to continually
improve our processes and approaches in order to deliver the best possible results in the field to our clients.
Our ISO 9001:2015 certified Quality Management System (QMS) ensures that we deliver quality services to our esteemed clients. Externally audited each year since 2012 and re-certified every three years, our Quality Management System is the backbone of our operations. Periodical training provides our team with a comprehensive set of tools that allow us to more effectively and efficiently fulfill our mission. This demonstrates our dedication to continuous improvement and superior performance in all aspects of our business.
Our Quality Management System strengthens the quality of support which helps us to improve and continually enhance our ability to achieve results and impact on our deliverables.
Our QMS establishes and supports our systematic approach to continual improvement, which is a natural extension of our commitment to excellence. Our quality management experts evaluate processes to improve efficiency, while also encouraging team members to offer suggestions on ways to improve business processes.